Refund policy

Returns and refunds

Changed your mind? Under EU consumer law, you can return your order for any reason within 14 days of the day you receive it.

How to return an item
1. Contact us through our Contact page within 14 days of delivery. Include your order number and the items you want to return.
2. We'll send you the return address and instructions. Our products ship from different partner brands, so the return address can be different for each item.
3. Send the items back within 14 days of telling us you want to return them.

Condition of returned items
Please return items unworn and unwashed, with their original tags and packaging. You can try items on as you would in a shop. If an item has been used beyond that, we may reduce the refund to reflect the loss in value.

Items that can't be returned
For hygiene reasons, swimwear, underwear and sports bras can't be returned once the hygiene seal or protective liner has been removed.

Return shipping
You pay the cost of sending the items back. If an item arrived faulty, damaged or wasn't what you ordered, we cover the return cost.

Refunds
We refund you within 14 days of receiving your return request, to your original payment method. We may wait to refund until we've received the items or you've sent us proof that you've shipped them, whichever comes first. Your refund includes the original standard delivery cost, but not any extra you paid for a faster delivery option.

Faulty items and legal guarantee
Every product comes with the 3-year legal guarantee of conformity required by Portuguese law (Decreto-Lei n.º 84/2021). If an item is faulty or not as described, contact us and we'll arrange a repair, replacement, price reduction or refund, as the law provides, at no cost to you.